Julian Charles Reviews

Based on the available information, Juliancharles.co.uk is a home goods store that offers a variety of products. Customers have expressed satisfaction with the price, quality, and delivery speed of their purchases. Products such as duvet covers, pillow slips, and throws have been praised for their quality. Some customers have mentioned that they were delighted with the price and quality of the products, and the quickness of the delivery. Others have noted the excellent quality and fit of the products. However, one customer expressed disappointment with the thinness of a luxury mattress topper, which they felt did not match the quality shown online. Overall, the feedback suggests that Juliancharles.co.uk offers good value for money. If more specific pricing information is needed, it would be best to visit the Juliancharles.co.uk website directly.

Julian Charles is a well-established brand in the home furnishing industry with over 70 years of experience. The brand offers a wide range of beautifully crafted soft furnishings, including quality bedding, plush cushions, cosy blankets, ready-made curtains, and on-trend home decor accessories. Most of their products are designed in the UK by professionally trained in-house designers. The brand operates 41 standalone stores, plus concessions in outlets.

Popular products include the Julian Charles Paisley Natural Luxury Cotton Rich Jacquard Duvet Cover, Julian Charles Allure Silver Crushed Velvet Eyelet Curtains, and the Julian Charles Soho Grey Bedspread. Customers have praised the quality of these products and the service provided by Julian Charles. For instance, customers have mentioned the excellent quality of the duvet covers and pillow cases, the beautiful designs, and the good service. The brand has also been commended for its easy ordering process and timely delivery.

However, it's important to note that experiences may vary, and it's always a good idea to check recent reviews and do some research before making a purchase.

At Julian Charles, customers have the right to cancel a contract for the sale of goods within 14 working days after delivery of the goods. To cancel the contract, customers must send a written notice stating that they wish to cancel the contract. The company will only be able to process the cancellation if they have the customer's order number and returns number. The right to cancel does not apply to sealed goods which are not suitable for return for health or hygiene reasons once they have been opened after delivery, for example, quilts, duvets, pillows, mattresses and mattress protectors. Goods made to the customer's specifications or that are clearly personalised, for example, made to measure curtains, are also not eligible for return. Customers are responsible for returning the goods at their own cost.

If customers are not entirely satisfied with the products that they have chosen, they may return them within 30 days of receipt. Julian Charles will offer a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. The company is quick and gives clear instructions on how to return the package for free. The refund is processed earlier than expected and the company keeps the customer informed at each stage.

As for the shipping policy, Julian Charles can only ship to locations within the Mainland United Kingdom. Their delivery service usually takes 3-6 business days. They send email and SMS updates during the shipment. All orders over £49 ship for free, while any orders less than that amount have to pay a shipping fee.

The website Juliancharles.co.uk is operated by Rectella Limited. When placing an order via this website, the customer's credit/debit card or PayPal account will be processed. The contract for the sale of products will only exist once an order has been accepted, processed, and dispatched. If a customer wishes to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, they must do so in writing within 14 working days after delivery of the goods. However, the right to cancel does not apply to sealed goods which are not suitable for return for health or hygiene reasons once they have been opened after delivery, or goods made to the customer's specifications or that are clearly personalised. The customer is responsible for returning the goods at their cost. Refunds will go to the original payment method used to make the purchase. Please note that this information is subject to change and it is always a good idea to check the latest terms and conditions on the website.

To contact Julian Charles customer service, a detailed explanation of the enquiry can be sent via email. A response should be expected within 1-3 working days. Alternatively, the Julian Charles Head Office can be contacted at 0330 053 7501. The office operates from Monday to Thursday, 10:00 - 16:30, and on Friday from 10:00 - 12:30. Please note that these are the available contact methods and it's recommended to choose the one that best suits the nature of the enquiry.